FAQ

How do I check in?

We are an automatic self check in house. After booking and payment, you will receive an email from us where you have the possibility to check in online. On the day of arrival you will receive you room number and door code at 1 pm in an email/text, so you can just go straight up to your room after 3 pm. We also have check in counters in the hotel for your convenience in case you have not received your room number and door code. In order to receive your check in details, the payment should be completed and your contact details should be correct.

What are the Terms&Conditions when booking with Urban House Copenhagen by MEININGER?

We have a set of Terms and Conditions where you can read about the conditions for each type of reservation, refundable, non-refundable and promotional. Read all about it on our Terms&Conditions page.

How do I get to the house?
  • By Train: Best way to get to Urban House Copenhagen by MEININGER from Kastrup Airport is by train. Get on a train riding towards the Central Station (Øresundståg or ØR), takes about 15 minutes to get to the Central Station, where you should get off. From here, follow the exit next to the Police Station that leads to the street called Reventlowsgade. Take the stairs to this street where you will see a 7/11 convenience shop on the right corner. Walk down this street called Istedgade, and you will see our house any minute.

Directions Urban House Copenhagen by MEININGER

  • By Taxi: You should expect to pay +/- 300DKK, and it takes around 20/25 minutes. Our address is Colbjørnsensgade 11, Vesterbro.
  • By Bus: Best way is to take bus 5A from Kastrup Airport, which drives to the Central Station. Once you get off at the Central Station, enter the station through the main entrance and from here, follow the guidelines from above to our house. It will take 5 minutes to get to us!
When can I check in/out?

Check in is from 3 pm; check out is until 11 am the latest, when you have to leave your room along with your luggage.

Can I check out late?

Sorry, no. We don’t have a late check out service. If you are late to check out, you will receive a fine of 100 DKK/hour.

Do you have wifi?

Yes we do, it’s available in all the areas of the house including rooms, and it’s free.

Do you provide towel and bed linen?

Yep, it’s all included in the price. If you stay with us for more than 3 days in a private room, we will provide you with fresh bed linen and towel.

What time is breakfast? How much does it cost?

We serve breakfast between 7 and 11 am. It is 75 DKK for the continental breakfast, 45 DKK for kids below 12 years, and you also have the option to go for a breakfast bag to go for 40 DKK.

How do I book for a group?

For groups larger than 10 people, please refer to our Group Booking page and email address: groups@urbanhouse.me. If you’re booking for less than 10 people, you can still write us a request and we’ll get back to you as soon as possible.

Do you offer special agreements for companies?

Yes we do, for companies with a minimum stay of 15 nights a year; we offer more flexible agreements as well, read more about it here or contact us at company@urbanhouse.me.

Do you provide hairdryers?

Yes we do have a limited amount of hairdryers, you can ask for one at the Welcome Desk.

Can I check in early?

Unfortunately that’s not possible; for early arrivals, we have lockers to rent for a small amount on the ground floor and in the basement.

Are pets allowed?

Pets are not allowed on our property.

Do you have baby cots?

We don’t, unfortunately, but you can rent them from Baby Golightly here.

What type of power sockets do you have?

We have standard European power sockets running on 220 V and are compatible with type C & F; please bring your own adaptor if you need one.

Can I rent a bike with you?

Yes, you can rent a bike with us from Recycles for 135 DKK/day, 95 DKK/6 hours. Check out all the details on our Bike Rental page.

How can I make an appointment to get a tattoo while staying at Urban House Copenhagen by MEININGER?

You can make an appointment by writing to us at art@urbanhouse.me. Check out all the details on our Tattoo Shop page.

Can I pay for my booking when I get to the house?

Unfortunately not. Bookings must be paid before arrival. This way you will also avoid any wait and instead just go straight up to your room with the room number and door code you received on the day of arrival. In addition, we don’t accept cash.

How do I modify/cancel my booking?

In order to cancel or modify your booking, you should contact the online agency stated on your booking confirmation; if you booked on our website, send us an email to reservations@urbanhouse.me.

Is there an age restriction?

There is an age restriction in dorm rooms, where you have to be 18+ in order to book a bed. When booking a private room, minors may only book if accompanied by a parent or at least a person over 18 authorized by their legal guardian, or with a written declaration of consent and a copy of the ID card/passport of a legal guardian. The latter will only be accepted for minors aged 16 and above.

Does every room have a bathroom?

Yes, all our rooms – private and dorm – have a private bathroom. We even have extra shower rooms on the third floor, which are available for use between 7 am – 10 pm.

Do you provide lockers?

Yes we do, we have lockers to rent on the ground floor and in the basement for keeping luggage. Ask for directions from our staff. We also have smaller lockers in all the dorm rooms that fit your valuables like cameras, phones, laptops the size of a backpack. Bring your own padlock or buy one from us for 20 DKK.

Will I be able to stay in the same room with my friends?

If you are booking beds in a dorm room for more than 1 person, we can’t guarantee you will be placed in the same room. If it’s important for you to be in the same room, we suggest you book a private room.

Can I check in late?

Since there is practically no check in, you can get to your room anytime after 3 pm, we have staff present 24/7.

Can I bring my own food and beverages?

You are welcome to bring your own foods which you can prepare and enjoy in the self service kitchen. You are not allowed to consume your own alcoholic beverages anywhere in the house except in the self service kitchen. We risk losing our alcohol license if you do – so please follow the rules.

Is smoking allowed at Urban House Copenhagen by MEININGER?

No, we are a 100% smoking free house. We have a 2000 DKK smoking fee – so watch out! After the first warning, you risk being thrown out if we find you smoking again.

Do you have handicap accessible rooms?

Yes we do; for booking a room, please make your booking online and give us a call/email for specifications. Guaranteed only upon request.

Where can I park my car/bike?

We don’t have parking on the grounds, but you are welcome to park on the street, and you can also leave your bike in our back yard. As we are located in the green parking zone of Copenhagen, prices are 19 DKK/hour between 8 am-6 pm, 13 DKK/hour between 6 pm-11 pm and 5 DKK/hour between 11 pm-8 am. This applies from Monday to Saturday; between Saturday and Monday, it’s free. Read more about parking in Copenhagen here.

We also have a parking deal with Qpark for parking in Vesterport, 2 minutes from the house. Check out our deal with Qpark & get a 25% discount.